Refund policy

Last updated: 9th January 2026

Thank you for shopping with us. Please read our returns policy carefully before placing an order.

Made-to-Order Items

All of our products are made to order, specifically for you when an order is placed.

Because of this, we do not accept returns or exchanges for:

  • Incorrect size selection

  • Change of mind

  • Colour or style preference

  • Items ordered in error

This is permitted under UK consumer law for custom or made-to-order goods, provided customers are informed before purchase.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or misprinted, we’re very sorry, and we’ll make it right.

You are eligible for a free replacement or refund if:

  • The item is defective

  • The print quality is faulty

  • You received the wrong item

How to report an issue

Please contact us within 30 days of delivery and include:

  • Your order number

  • Clear photos showing the issue

Once approved, we will arrange a replacement or refund at no cost to you.

Refunds

  • Approved refunds are processed back to the original payment method

  • Refunds may take 5–10 business days to appear, depending on your bank or provider

Exchanges

We do not offer exchanges for sizing or change of mind.
If your item is faulty, we will replace it with the same item in the same size and colour.

Shipping Costs

  • Shipping costs are non-refundable

  • We do not cover return shipping for non-faulty items

Contact Us

If you have any questions about returns or refunds, please contact us.